Privacy Policy

1. Introduction

This Privacy Policy explains how YANK MEDIA LLC ("Company," "we," "us," or "our"), operating the website trueclinic.app ("Platform"), collects, uses, discloses, and protects your personal information when you visit or use our Platform.

YANK MEDIA LLC is registered at 30 N Gould St Ste R, Sheridan, WY 82801, United States.

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Clinic Onboarding Information: Clinic name, contact details, role at the clinic, and verification documents when you register a clinic.
• Inquiry & Chat Data: Messages you send to clinics through our Platform, including any personal or health-related details you choose to share.
• Review Content: Ratings, written reviews, and any photos you upload about clinic experiences.
• Payment Information: Billing details processed through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on pages, referring URLs, and interactions with the Platform.
• Device Information: Browser type, operating system, device type, screen resolution, and IP address.
• Cookies & Tracking Technologies: We use cookies and similar technologies as described in our Cookie Policy.

2.3 Analytics & Session Recording

With your consent, we use the following third-party analytics services:

• Google Analytics: Collects anonymised usage data (pages visited, session duration, traffic sources, device type) to help us understand how visitors use the Platform. Google Analytics uses cookies and does not collect personally identifiable information. Google Privacy Policy.
• Microsoft Clarity: Records anonymised user sessions including clicks, scrolls, and mouse movements to help us identify usability issues and improve the Platform. Clarity automatically masks sensitive input fields (passwords, credit card numbers). Clarity does not collect personal data and does not use the data for advertising. Microsoft Privacy Statement.
• Vercel Analytics: Collects anonymised web performance data (page load times, Core Web Vitals) to help us optimise site speed. Vercel Analytics is privacy-focused and does not use cookies.

These analytics tools are only activated after you give explicit consent via our cookie banner. You can withdraw consent at any time by clicking "Cookie Settings" in the footer.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform.
• Process clinic registrations and verification requests.
• Facilitate communication between patients and clinics.
• Process payments and manage subscriptions.
• Send service-related notifications and updates.
• Analyze usage patterns to improve user experience.
• Detect and prevent fraud, abuse, or security threats.
• Comply with legal obligations.

4. How We Share Your Information

We may share your information with:

• Clinics: When you submit an inquiry or send a message to a clinic, that clinic receives your message content and the name/email you provided.
• Service Providers: Third-party vendors who assist us in operating the Platform (e.g., Stripe for payments, Supabase for data hosting, Vercel for website hosting).
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict processing of your information.
• Data portability (receive your data in a structured format).
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in Section 11.

8. International Data Transfers

Our Platform is operated from the United States. If you are accessing the Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Platform, you consent to such transfers.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: